If you have a problem or discrepancy with an order please contact firstname.lastname@example.org.
- All claims for shortages, damages, etc. must be made within 72 hours of receipt of merchandise.
- No cash refunds.
- All returned or refused shipments are subject to a restocking charge in addition to both outbound and return freight.
- Without a valid return authorization number (RA#), our warehouse will not accept returns.
- Defective merchandise must be returned to us with a note indicating the location of the flaw.
- Discontinued styles or merchandise over 30 days old cannot be returned.
- Please include a copy of the invoice to ensure proper credit in a timely manner.
- If your order is not processed accurately, we will cover the original freight and send a call tag for the incorrect merchandise.