Return Policy

If you have a problem or discrepancy with an order please contact admin@ispa.com.

  • All claims for shortages, damages, etc. must be made within 72 hours of receipt of merchandise.
  • No cash refunds.
  • All returned or refused shipments are subject to a restocking charge in addition to both outbound and return freight.
  • Without a valid return authorization number (RA#), our warehouse will not accept returns.
  • Defective merchandise must be returned to us with a note indicating the location of the flaw.
  • Discontinued styles or merchandise over 30 days old cannot be returned.
  • Please include a copy of the invoice to ensure proper credit in a timely manner.
  • If your order is not processed accurately, we will cover the original freight and send a call tag for the incorrect merchandise.